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North Carolina Navigator Program

ULG Navigators provide you with health insurance enrollment, re-enrollment, and education. ULG Navigators are certified and experienced community health workers who are dually trained and certified on the State and Federal levels and provide assistance at no cost to you.
Unbiased support to help you explore your options and enroll in the health plan that is right for you.
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ULG Navigators is a non-profit federally funded program created to help the community navigate the Healthcare Marketplace. We have been certified and assigned by the Centers for Medicare & Medicaid Services to assist, free of charge, the uninsured community in the state of North Carolina. From establishing eligibility to exploring diverse types of affordability programs, Navigators help you in every step of the way.

Our focus is to improve health outcomes for the diverse communities of NC, with a special emphasis on increasing healthcare access and health insurance literacy for underserved communities. We provide guidance and unbiased support to empower you to make the best decision possible.


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4 of 5 Marketplace® enrollees qualify for coverage that costs $10 per month or less

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I made the choice to get health insurance through the Health Insurance Marketplace, but it wasn’t easy psychologically. There is a lot of stigma and misinformation out there.

- Kevin Martin

For many, the benefit of health insurance is peace of mind in case something catastrophic happens. For Lee County resident Kathy Faison, it did. If it had not been for that health

- Christine Eve

The organization did operate differently from what I was used to coming from a large corporation. I had to actually back off from my demanding self and actually wait.

- David Copper
    What is the Healthcare Marketplace?

    The Healthcare Marketplace is the Federally-Facilitated Exchange established by the Affordable Care Act (sometimes referred to as Obamacare). The Marketplace allows individuals to purchase affordable, high-quality health coverage plans when other means of enrolling in an affordable health insurance plan may not be available.

    How can I schedule an appointment with a Navigator?

    You can schedule an appointment with a certified ULG Navigator by phone, email, or online.

    ULG Navigators are available Monday- Friday, 8am- 5pm EST. Appointments on evenings and weekends are available upon request. Please call or email the ULG Navigator Program to schedule an appointment outside regular business hours. Our team is happy to accommodate your scheduling needs.

    What should I bring to my appointment with a ULG Navigator?

    There are several documents you will need to have available during your appointment to ensure that your application is completed correctly, and your eligibility results are accurate. Please review our “Getting Ready to Apply” document for full details what to bring to your appointment with a ULG Navigator.

    How do I know if I am eligible for the Healthcare Marketplace?

    : Most people can shop for health insurance through the Marketplace. In general, qualified individuals must reside in the state where their Marketplace is, be a U.S. citizen or a lawfully present resident, and must not be currently incarcerated. Since everyone’s case is different, a ULG Navigator will work with you to fully clarify the plan options and any subsidies you are eligible for during your appointment. If you are ineligible for the Healthcare Marketplace, ULG Navigators can assist you with Marketplace complex case and determination appeals processes or help connect you with other resources for low-cost or free healthcare services in your area.

    Accessing low-cost health coverage in North Carolina by ULG, Community Navigators

    Accessing low-cost health coverage in North Carolina by ULG, Community Navigators

    Hispanic adults in the United States lead the highest percentage of individuals without health insurance , according to a study published by the Pew Research Center in 2022. The Hispanic community faces great challenges in accessing quality medical care. Among the most pressing challenges are language limitations . Frequently, the lack of information in Spanish …

    Accessing low-cost health coverage in North Carolina by ULG, Community Navigators Read More »

    ULG Navigators Program

    ULG Navigators Program

    In 2021, United Language Group received a federal grant making it possible to expand upon their mission to remove language barriers. In this new endeavor, ULG assists people in accessing health insurance, specifically those that may find it difficult to obtain coverage due to a language barrier. Unfortunately, many people do not even try to …

    ULG Navigators Program Read More »

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